Von der kostenlosen Demo über die 87 Übungsfragen bis hin zum Kundenservice: Fast2test begleitet Sie im Jahr 2026 durch die gesamte Vorbereitung auf die 1z0-325 Prüfung. Alles, was Sie für Ihre Oracle RightNow Cloud Service 2016 Implementation Essentials brauchen, finden Sie an einem Ort.

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Häufig gestellte Fragen zur Oracle RightNow Cloud Service 2016 Implementation Essentials

Oracle RightNow Cloud Service 2016 Implementation Essentials 1z0-325 Prüfungsfragen mit Lösungen

Frage #1

Your customer has asked you to fulfill a list of requirements for their incident workspace.
The customer has explained that the following constraints will be in place:
* All incidents received will be via a web form that your customer manages which is automatically forwarded to the Oracle Service Cloud mail server.
* All incident data will be formatted exactly in the same manner in each email using the following format:
* Last Name:
* First Name:
* Product:
* Serial Number:
* Question;
Requirements:
* Create a tab with "Risk Management" data consisting of custom fields and custom object data, and hide it from all standard agents.
* Capture the "Product" field from the email and populate the product in the incidents.prod_id field.
* Capture the Last and First names from the email text and map them to contacts.last_name and contacts.first_name fields.
* Create tabs for each product linking to the product information page on your customer's website.
* After the product has been set in the workspace, open up the applicable tab automatically for the agent to view.
They have asked that no customization be part of the new workspace.
Identify three requirements that are met using standard product features within the workspace. (Choose three.)

A. After the product has been set in the workspace, open up the applicable tab automatically for the agent to view.
B. Create a tab with "Risk Management" data consisting of custom fields and custom object data, and hide it from all standard agents.
C. Capture the Last and First names from the email text and map them to contacts.last_name and contacts.first_name fields.
D. Create tabs for each product linking to the product information page on the customer's website.
E. Capture the "Product" field from the email and populate the product in the incidents.prod_id field.

Frage #2

Your customer would like supervisors to use a Multi-Edit workspace when updating incidents for their agents.
Which four fields are available for edit on the incident Multi-Edit workspace? (Choose four.)

A. Channel
B. Language
C. Post code
D. Assigned
E. Email Address
F. Organization
G. Queue

Frage #3

Identify two items that accurately describe custom objects.

A. Fields on a custom object can be created, but they can never be deleted.
B. Creating/updating/deleting permissions for custom objects can be controlled on a profile basis.
C. Custom objects can be exploited from Oracle Service Cloud and imported into a different Oracle Service Cloud instance.
D. Indexes for custom objects cannot be user defined.

Frage #4

Your customer doesn't like the feedback feature in CP (Customer Portal), and would like more indepth replacement directly on the customer portal answer display pages.
Which option will meet the requirement using standard functionality?

A. Website Link
B. Broadcast Survey
C. Polling Survey
D. Transactional Survey

Frage #5

During your customers' busiest hours, it is common for a supervisor to move agents from one queue to another to attend to more critical incidents.
Which four options allow the supervisor to meet this Requirement? (Choose four.)

A. Agents can remove SLAs from the Organization records.
B. The supervisor could manually change the queue of a group of incidents to the queue the agents are working.
C. Agents can log out of the console and log in again with a different user account with access to the needed queue.
D. Agents have access to a custom report that can filter and display all queues as directed by the supervisor.
E. The supervisor adds a business rule that sets the queue.
F. The supervisor can delete a queue, so any incidents in that queue will requeue.
G. The supervisor could include or exclude queues from the agent's profile and the agent can log out and log back in.

Fragen und Antworten: