You are reviewing an organization's IT decision making processes in preparation for ITaaS. IT has a history of implementing technologies and solutions that don't meet the needs of the enterprise. What would you recommend to solve this problem?

• A. Services should align to IT goals and be implemented through orchestration
• B. Services should align to IT goals and be placed in a service catalog
• C. Services should align to business objectives and be placed in a service catalog
• D. Services should align to business objectives and be implemented through orchestration

Refer to Scenario 5.
Refer to the exhibit.

An innovative high-end graphics and multimedia firm with a substantially virtualized IT infrastructure wishes to consider cloud enablement next, as part of its logical progression to ITaaS.
As a first step, the firm plans to transition one relatively low-risk service -- daily backup -- to a public CSP. The existing backup strategy involves array-based cloning, followed by backup of the clones with dedicated servers. The system is functional; however, since the backup target device is due for a technology refresh, the firm is open to alternatives.
In evaluating alternatives, the key consideration is the ability to meet backup windows for daily incremental backups during the work week.
As advisor to this firm, you have conducted a quick assessment of the candidate applications and storage involved in daily backups. Relevant details are presented in the exhibit.
-- Exhibit -
Another evaluation point is the completion time for weekly full backups to the cloud service provider. Which would have the most favorable impact on full backup speed?

• A. Use of thin provisioning for volumes
• B. Target-based deduplication
• C. Low capacity growth rate for volumes
• D. Source-based deduplication

A government department has converted their internal software development environment into a cloud services offering. The department is actively marketing the capability to other agencies. The other agencies are interested, but identity compliance is a serious concern.
How can the department improve trust within their service offering?

• A. Harden the cloud service infrastructure stack. Use geographic location to ensure agencies can only access servers that host their development environment.
• B. Provide a self-service portal that describes how the department's security policy is implemented. Require users to accept the policy each time it is amended.
• C. Establish a single sign-on capability in the cloud and federate with each subscribing agency using strong authentication policies and end-point access control.
• D. Identify the confidentiality, integrity and availability requirements for agency data. Use rights management software to restrict access to the agency's own data.

A software company recently entered into a cooperative development agreement with four global companies to develop control software for a manufacturing business. The software development team will use a development environment that includes ADA compilers and MySQL hosted by the manufacturer.
Which service delivery model should the manufacturing company use?

• A. Infrastructure-as-a-Service
• B. Software-as-a-Service
• C. Platform-as-a-Service
• D. Application-as-a-Service

The first phase of new ITaaS service introduces the offering to 10% of the engineering organization. The IT organization leverages the management tools used in their traditional data center processes to provide visibility into silos and control of the infrastructure. They also have adapted some ITSM concepts as a framework for their management practices.
During the initial phase of the service deployment, a problem was encountered in one of the VMs. The IT organization is concerned about the extensive amount of time and resources spent determining the cause of the issue.
As a consultant, what should you recommend to prevent these types of service issues?

• A. Configure the incident management system to identify issues and resolutions
• B. Contract with an outside organization that has extensive experience in resolving cloud service issues
• C. Redesign the service offering with an emphasis on less complexity and interdependence
• D. Upgrade the management tools to provide holistic visibility into the service dependencies